Orders and Shipping Policy

IceBandsports. Distributed by Matrix Surgical Pty Ltd. ABN 32 056 838 441

1. Currency of Transactions

All transactions on this website are processed in Australian Dollars (AUD).

2. Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. At this time we do NOT accept international orders through our website. Please contact us on 1300 616 366 or sales@icebandsports.com.au or orders@icebandsports.com.au to enquire about special orders.

3. Customer Service Policy

IceBandsports is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

4. Refund Policy

IceBandsports do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

5. Security Policy

When purchasing from IceBandsports (distributed by Matrix Surgical Pty Ltd on financial matters), your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our office 1300 616 366 or email sales@icebandsports.com.au